Enterprise communications,
engineered to perform

Performance is driven by insight over guesswork; engineering over configuration. Cole Valley Consulting helps large organisations design, migrate and govern their Microsoft Teams estate, then gives them the software to keep it performing at scale.

Banking · Public sector · Retail · Global enterprise
Quality score
88
Across 3,400 users
Packet loss
0.3%
Within threshold
Jitter
12 ms
Median, 24h
Open issues
7
3 escalated
What we do

Four ways we create impact

From long-term strategic partnership to focused project delivery. Every engagement is structured around your scale, your timeline and the outcome you need.

01

Consultancy

Ongoing architectural governance and Teams roadmap stewardship for large, complex environments.

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02

Delivery

End-to-end migration and deployment of Teams voice, contact centre and meeting room environments.

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03

Workshops

Design sessions, readiness assessments and adoption programmes that leave teams with a clear plan.

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04

Voice

Specialist SBC architecture, Operator Connect and contact centre integration at global scale.

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Insights

Latest from the practice

Visit the blog

Why 28 days of call data is never enough

Microsoft's retention window quietly breaks the one thing service reviews depend on: being able to prove a trend over a quarter.

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Direct Routing or Operator Connect?

The decision is rarely technical. It is about who owns the number estate, the SBC and the 3am phone call when a route fails.

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Migrating 20,000 users off a legacy PBX

What we learned running a phased Cisco to Teams cutover across five regions without a single day of downtime.

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